Forum Discussion
Bring It Back Program and Telus is so untrustworthy
So my term was up, usually I go in store to do the bring it back but I’ve done it a good few times now so I figured I’d save myself time and do it online. Never. Again. I got the text saying my phon...
TELUS_Support
Official Support Team
Official Support TeamHello. We're here to help. Please feel free to send us a private message and we can discuss further, thanks.
I have a business plan with 3 lines. One of the phones, which I don't use, is on the bring it back program. It's due to go back - or was in July.
I was not notified about this after 3 years. I cannot find a single email, text message or phone call advising me that my contract was nearing it's end etc.
Apparently, after talking to support, a text message was sent - to that phone! That's an employee phone. It's unbelievable to me that account information would be sent to any other phone other than the phone of the Primary account holder (me). It's unprofessional for a start.
I believe I should have every right to still bring that phone back.
Now, after reading all of the complaints about people who HAVE brought their phones back - I'm also concerned that once I do bring it back - I'll be given a very poor value for it.
It's a frustrating situation. I was not expecting and nor can my business afford, a $900 bill for this phone right now and I also don't believe that we've been dealt with fairly
Sean James
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Managing Director
Rearden Mining Consultants
[mod edit: private info]
head office ended up reaching out to me and after about a month i got it resolved but it was a nightmare, I’ll never mail my phone back to them EVER again
- TELUS_Support
Hello. We've edited your post as the signature contained private information. Please do feel free to send us a private message if you'd like to discuss this further!
- I'm clicking on the "reply" link in your email.If I'm supposed to private message - why not provide an easy and obvious way to do that?
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