Forum Discussion
Bring it back nightmare
What an absolute nightmare has it been trying to deal with Telus!!!! I recently switched from telus to bell as a result my telus account got cancelled. I was on the Bring it back program. The ass...
If you take it in store there is a way to process Bring it Back devices after you’ve ported out but have to do a trade-in instead of the normal device return path where the process is you will get sent a virtual prepaid credit card that you can use to pay off the balance and if the Bring it Back amount is higher than the trade-in value there is an escalation form the store can fill out and once the device has been received by the trade-in company and the inspection shows is in appropriate condition a bill credit will be issued to remove any difference between the trade-in and Bring it Back amounts.
You guys should probably make it clear that this can be done ONLY at CORPORATE stores, which means anyone not in a big city is SOL.
It’s able to be done through dealer locations as well. I work at an authorized dealership and have processed a few of them personally, although there is a short timeline in order to be able to do the escalation.
The tough part if in a more rural area would be if there is a UPS depot or are able to schedule UPS pickups as part of the process is doing a trade-in where it is a take home trade later trade in whereby the store prints off a shipping label and fills out the escalation form but the customer is responsible for packaging and actually shipping the device into the trade-in company.
Once the trade-in makes it and is inspected by the trade-in company would be issued a virtual MasterCard for the trade-in value and if there is a difference between the trade-in value and BiB amount that is higher on the BiB side once the trade-in is processed TELUS issues a bill credit for the difference as long as the inspection says the device is in proper condition.
Can you please recommend someone i can talk to at Telus head office because no one knows what they are doing, everyone is telling me something different. One guy i spoke to told me they will do something like this, credit me back once the phone has been returned but this other person i am talking to right now is saying that isn't what is supposed to happen. So now what? I am not paying the $310 for the **bleep** phone I already returned.
