Forum Discussion
Bring it back assessment inaccurate
I have been had a Telus business account for years. This is the first time I’ve done Bring It Back where I returned a phone via mail instead of doing it in person at a Telus mobility store. I’m...
I’m on the phone with someone from Telus Business right now and he’s telling me there’s nothing that can be done. This is insane. Being gaslit by telling me the phone was damaged is unbelievable.
I’ve been with Telus for well over 10 years. The fact that you are choosing to force an extra $475 out of me and die on that hill instead of continue to keep me as a valued customer is wild.
I my partner had this EXACT same issue recently. She was told the phone had heavy wear and tear yet before she mailed it I inspected the phone and the phone was in perfect condition. I came on here to see if others are having the same issue.
I’m so annoyed because I literally just started a new contract with Telus, but the way they handled this issue with my partner has both of us deciding we’re done with Telus. Which is sad because we’ve both been with Telus for years.
Do better Telus.
