Forum Discussion

giantbrownguy's avatar
giantbrownguy
Rockstar
21 hours ago

Automatic switching to LTE

Hi folks,

I am using an iPhone 15 pro max. For those that know Vancouver, I ride the West Coast Express and find that through Burnaby and into East Vancouver, my phone has pretty mediocre service in 5G. One thing I noticed however, is my phone won’t auto switch into LTE mode when the connection on 5G is poor. I have my phone set to 5G auto but doesn’t seem to make a difference.

Has anyone found this issue or found a resolution?

Thanks! 

2 Replies

  • giantbrownguy's avatar
    giantbrownguy
    Rockstar
    1 hour ago

    Thanks. I’ll likely do that. I was curious if there was an issue with the auto switching. Appreciate it. 

  • TELUS_Support's avatar
    TELUS_Support
    Icon for Official Support Team rankOfficial Support Team
    1 hour ago

    5G through Burnaby and East Van can be super spotty, especially since your 15 Pro Max isn't auto-switching like it should. To fix this for your commute, go to Settings > Cellular > Cellular Data Options > Voice & Data and select LTE. This will lock your phone to the LTE network, preventing it from constantly dropping your connection while hunting for a weak 5G signal.

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