Forum Discussion
AI CUSTOMER SERVICE
It should be illegal to put a person whom suffers from a disability on the phone with AI instead of a human who can feel empathy and understand that the customer will need accomodations, and possibly their situation is outside the control of a robotic voice. What is Telus doing to ensure people with disabilities are being accommodated by their AI CUSTOMER SERVICE
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I was trying to get through to a CS person but the AI chatbot would stop me each time. It says - would you want to talk to our CS? I say - yes. It says - what is you cell number I can send you a link to for the fastest connection. I give my number - and it's a Canadian cell number - 778-xxx-xxxx - it says - sorry we can only send it to a Canadian number. And it goes in circles until I say - I don't have a number for you to send the link to - it says - OK, have a good one and hangs up.
Beautiful.....
I do not have a disability, but I agree. Having to sit on the phone and whisper 'BILLING! PROBLEM WITH BILLING!!' to the stupid AI chatbot instead of hitting a menu number on your number pad is humiliating.
- A-B
Community Manager
Definitely feedback I can take away. Same offer still stands to you as well. You can always reach out to our team over at our Facebook page, or post a question here for the community to help.
I've also been blown away by the almost maliciously bad AI support options and the total lack of any obvious way to get real support. Why would a telecommunication company only provide the option to contact them through Facebook or Twitter? Is Telus out of phone numbers?
- A-B
You can always post any questions you may have for our teams here so we can try to assist! Were you able to get through to our team for assistance with an agent?
