Forum Discussion
AI CUSTOMER SERVICE
It should be illegal to put a person whom suffers from a disability on the phone with AI instead of a human who can feel empathy and understand that the customer will need accomodations, and possibly ...
I was trying to get through to a CS person but the AI chatbot would stop me each time. It says - would you want to talk to our CS? I say - yes. It says - what is you cell number I can send you a link to for the fastest connection. I give my number - and it's a Canadian cell number - 778-xxx-xxxx - it says - sorry we can only send it to a Canadian number. And it goes in circles until I say - I don't have a number for you to send the link to - it says - OK, have a good one and hangs up.
Beautiful.....
