Forum Discussion
AI CUSTOMER SERVICE
It should be illegal to put a person whom suffers from a disability on the phone with AI instead of a human who can feel empathy and understand that the customer will need accomodations, and possibly ...
A-B
Community Manager
Community ManagerDefinitely feedback I can take away. Same offer still stands to you as well. You can always reach out to our team over at our Facebook page, or post a question here for the community to help.
I've also been blown away by the almost maliciously bad AI support options and the total lack of any obvious way to get real support. Why would a telecommunication company only provide the option to contact them through Facebook or Twitter? Is Telus out of phone numbers?
TELUS_SupportOfficial Support Team
We offer multiple ways to connect with support, including phone, chat, and social media, to help you in the way that works best for you. You can find our contact numbers for each product at telus.com/contactus.
I would add that your chat ALSO appears to be an AI agent. It's just robots all the way down I guess. If you are indeed a human then god bless you, you must get a LOT of this.
- TELUS_Support
We responded to your private message just now, thanks.
Oh I found the contact number, it connected me with an AI agent which is so flawed that when I respond "No" it thinks I say "Yes" and gives me irrelevant options anyways. I tried it with three other people and it consistently misunderstands "No" for "Yes", it was laughably bad and a pretty transparent attempt to yet again prevent customers from actually reaching human support.
