Forum Discussion
Telus Reward Point Expiry
I just found out from a friend of mine who still receives monthly paper bills that, according to the fine print at the bottom of his bill, Telus Reward points earned before December 31, 2023 are going to expire at the end of this month, January 2025! How would people know this? Who reads the tiny fine print at the bottom of their paper phone bill, if they even receive one? I didn't believe that Telus would do such a thing to their customers without making sure that their customers were informed of this change through letters, emails, online posts, large notices on their website, etc., so I went online to download a copy of my last bill (I don't get paper bills so I never look at the entire thing), and sure enough, In teeny tiny fine print at the bottom of my 4-page bill, it says:
"As of January 30, 2025, points accumulated up to December 31, 2023 will no longer be retained. Points earned in 2024 will not be impacted.
1. WHY has there not been an email informing customers of this and why is there nothing on the Telus Rewards web page to indicate that points are expiring?
2. WHY would reward points expire? No other rewards program I know of does this to their customers as long as the account is kept active.
My prediction is that, unless a major information campaign is started on this change, Telus will have many upset customers losing their Reward Points.
307 Replies
Replies have been turned off for this discussion
I just logged into my account to add a second service and my rewards are gone. I received no notification of expiry. If this is how Telus treats its customers, I'm going to get my new service from Shaw.
I too have discovered I’m missing 59 points, can you PM me to discuss please
TELUS_SupportOfficial Support Team
We actually replied to your private message but didn't hear back. Please respond and we can proceed, thanks.
- Please proceed with the account credit of $497.
Sent from my iPhone
So what is the solution, still no resolution very frustrating!!!
- TELUS_Support
Alright, will do.
Hello Telus, can you please PM to discuss about the points removed from my account.
- TELUS_Support
We'll send you a private message now, thanks.
I too was surprised today to find out I lost over 327+ points. Like others, I'm on automatic billing, I trusted Telus, and don't necessarily look at my bill. We were also out of the country. I would like my points restored, or the appropriate $327+ bill credit.
Hello, I would like my account credited for the points that were removed from my account. Please send me a PM.
I just logged into my rewards points, which I have been saving for years, to see that I only have 50 in my account. WHAT? Where did they go? I didn't get any notification about expiry! I'm so very upset. Is there anything I can do about this? My two year term is almost up, and I am seriously considering leaving Telus after many many years with them. I can't believe they would do this to a loyal customer!
Hi Tara22ryan, Has someone from Telus been in touch with you to discuss refunding your lost points?
- Yes
Sent from my iPhone
- TELUS_Support
Hello. We'll send you a private message to discuss further.
My points are gone! What the heck Telus!!! I’ve been saving for years!!! My rates have never gone down for TV, Phone and internet, been loyal for years and the ONE perk I had you basically steal from me???? Went on to look at redeeming today as I was saving for a larger item and gone. You need to make this right Telus! Seriously Upset!! What sort of company does this without informing their customers!!!!!!!!
- TELUS_Support
All customers were notified before in advance of the expiry. We'll send you a private message to discuss further.
Putting notification in small print on page 4 of an invoice is not notification! That’s called shady buisness . Oddly enough if Telus wanted me to donate points for homeless phones, LGBQ issues etc you have no issue canvassing for my points and notifying me that you want my points.
Let’s not fail to mention that in Dec when this little tiny notification at the bottom of page 4 , that NO ONE would ever read, may be unreadable by someone traveling over the holidays where internet access does not exists. Feel badly for those laying I. Hospitals beds as well.
I think one of your advertised animals could have done better notifying valuable customers then Telus has! Let’s face it!!! This was an unethical greedy cash grab by another big company.
Do not patronize me with “ you were notified”
NO I WASN’T or I had spent my points!!!!
Fix this I’m out about $450.00
Like others, I was surprised/astonished to see that hundreds of TELUS Reward points have been removed from my account. In my view, a small notice at the bottom/end of my bill advising of this confiscation of points isn't adequate notice. I would expect these points to be reinstated as soon as reasonably possible. Your timely response is appreciated and expected.
- TELUS_Support
We'll send you a private message to discuss further.
I have also lost at least 120 points and would like a bill credit. I find it unacceptable to expect people to read fine print on digital bills.
- TELUS_Support
We always encourage our customers to read their bills. We'll respond to your private message now.
I read my bills as far as how much I owe. I don't study it like it's the bar exam!
Hello. Could someone please PM me. I lost quite a bit of points as well. Thanks.
Yesterday, I called to change the email on my Telus Rewards account. They said it'll take 12-24 hours, but I can still redeem my points before they expire. Lost all my points instead.
