Telus Reward Point Expiry

So I just noticed I lost a lot of reward points and coming here just made me realized that all my points are expired? I was saving up my points and now I just lost 80% of my rewards points. I'm so disappointed and upset about this. I will admit that I rarely read the bill and relies solely on the emails about how much I owe in bill payment but you could've at least add a message to the bottom of that email to tell me the points would expire. 

I'm really at a lost right now. 

I didn't see the notice on the December bill about expiring rewards.

Telus resolved the issue quickly and to my satisfaction.

I just checked my rewards. I seem to be missing about one hundred reward points. It's not midnight!

Call Telus, be firm and explain how mad you as well as all other Telus customers are mad and make it clear you had absolutely no notification with how you pay your bills and demand something to be done! I'm in the process of having my points or something done as I lost 253 pts! I even told the girl this is a slimy move on Telus's behalf. (TALK WITH LOYALTY) 

What is problematic with finding out as well at the very last minute is that you can only redeem your awards once in a certain time period. So on January 29th when I found this out, I figured no problem, I will redeem my rewards for a store where I regularly frequent like Home Depot.  One can only redeem one e-gift card per 24 hour period. So now I find myself searching around to buy different cards with my large accumulation of points.  What a waste of my time and energy. Brutal! It is bad enough that I have to call every three months or so to barter with a customer service representative to broker a better deal on my contract.  If you are offering services for a lower price like high Pure Fibre whatever gig, as I have been recently being texted as a promotion for a lower price than I already pay for what I have, it should not be a 30 minute phone call to apply these savings to my existing contract and a lot of vague semantics over the phone.  With the huge variety of streaming services and other options for people to get content, a lot of people are going to throw their hands up in the air with Telus after being loyal customers for decades. Do better Telus!

Nobody seems to be able to get a straight answer out of Telus regarding points. One customer service trick I've learned over the years when calling a customer service line... always select the "French" language option... this will direct you to an agent in Canada (at least it used to) who speaks English as well as French, and they are far more knowledgeable and helpful than the outsourced, overseas call center that you reach by calling the regular customer service line.

I think it is disgraceful what TELUS is doing.

First, they announce a major change to the rewards program, putting telus customers at risk of losing their points.  Then close to the cutoff date, the systemis "down for maintenance" so customer cant redeem their points even IF they are aware.

This is shady business practice at best.  With the system not accessible, TELUS should NOT BE ABLE to cancel reward point on member accounts !!

Just got off the phone with Telus. They must be reading from a script. First, the representative accuses me of not paying my bills on time - false. He tells me that he has a communiqué stating that all points expire at the end of the month. When I brought his attention to the exact wording from my December bill, he didn't care and told me that all points will be gone as of the end of the month. He told me that the earning rate is five points per month regardless of the bill amount. When I told him that I was not receiving five points per month, he told me that I didn't  have access to that information. This representative had no reasoning or comprehension skills. Speaking with him was an exercise in exasperation. I just used up the balance of my points to be done with this fiasco. There must be a rush now since lots of items are out-of-stock.

You can't be bothered to answer the questions so you just ignore customer's serious issues and label them as as "spam". OK, I think we all understand now.

I have seen the notice on the bill. What's interesting is that there is no mention of expiry for current and future points (from January 2024 onwards). Going forward, how long are points good for?