Forum Discussion
Telus Reward Point Expiry
I just found out from a friend of mine who still receives monthly paper bills that, according to the fine print at the bottom of his bill, Telus Reward points earned before December 31, 2023 are going to expire at the end of this month, January 2025! How would people know this? Who reads the tiny fine print at the bottom of their paper phone bill, if they even receive one? I didn't believe that Telus would do such a thing to their customers without making sure that their customers were informed of this change through letters, emails, online posts, large notices on their website, etc., so I went online to download a copy of my last bill (I don't get paper bills so I never look at the entire thing), and sure enough, In teeny tiny fine print at the bottom of my 4-page bill, it says:
"As of January 30, 2025, points accumulated up to December 31, 2023 will no longer be retained. Points earned in 2024 will not be impacted.
1. WHY has there not been an email informing customers of this and why is there nothing on the Telus Rewards web page to indicate that points are expiring?
2. WHY would reward points expire? No other rewards program I know of does this to their customers as long as the account is kept active.
My prediction is that, unless a major information campaign is started on this change, Telus will have many upset customers losing their Reward Points.
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The only place I saw this information was in fine print at the bottom of the PDF version of my December 10, 2024 Home Services bill. It is not on my Mobility bill, nor is it on the webpage versions of the Home Services bill. I'll paste a photo of it below. I would never have known about this either unless my friend, who reads every word of fine print on every document, pointed it out to me. Confirmed as per the above replies from the Telus people.
I just looked my January 10, 2025 Home Services bill however and it does not appear at the bottom of that one! Does this mean that Telus has reversed the decision, or did they decide that enough notice was given on just the December statement?
Well, considering I just noticed a big chunk of points was removed my by points, I doubt that they have changed their mind.
I had NO IDEA that points earned before December 31 2023 would expire. I have an electronic bill and I just check my app and pay. I don't check the fine print on e notices (I guess now based on Telus's business practices now, I guess I should). Some more overt notice would have been nice.
They can establish the rules for this service the way they like, but they need to let us all know what is going on... otherwise it looks like a slick move.
This is driving me crazy - exactly where on your bill did you find this information ???? I've checked the last 3 e-mails from Telus showing my bill amounts and there's nothing there, I've checked my last 3 bills on the Telus website and can't see anything there and I even checked all my updated service agreements from the last 3 months and don't see anything about the Telus rewards going away. I'm not doubting you at all but I would like to see exactly where Telus put ( hid ? ) this information.
It's way at the bottom of the second page.
After learning of this I had to search for it. It was among some other paragraphs at the bottom of my December 2024 PDF bill.
"TELUS Rewards Historical Points Update
As of January 30, 2025, points accumulated up to December 31, 2023 will no longer be retained. Points earned in 2024 will not be impacted. Visit www.telus.com/rewards to redeem before January 30, 2025."This whole thing smacks of the tricks AirMiles tried to pull a few years ago.
I still receive paper bills and check the last 6 months and there is nothing on there that references the rewards expiring. I only found out from this thread that Dalyha started.
I love reading the comments from Telus "We always encourage everyone to read their bills, including any important notes" who READS the fine print anymore? Sure glad I found out otherwise I'd be emailing/phone them from my Roger Shaw account
If it's such an important note why is it note on the webpage where you log-in? Or at the top of the bill?
I'm just loving the responses from Telus. "We always encourage everyone to read their bills, including any important notes" Who READS the fine print nowadays? I'm sure glad I found out about this else I would have to e-mail or call them from my new Rogers/Shaw accounts!
Just a reminder to everyone that Telus Reward points earned before December 31, 2023 are going to expire at the end of this month, January 2025. You wouldn't have known about this unless you read the fine print at the bottom of your last Telus home services bill (paper or pdf versions).
"As of January 30, 2025, points accumulated up to December 31, 2023 will no longer be retained. Points earned in 2024 will not be impacted."
What happens to the reward points that people have collected prior to December 31, 2023 and are saving toward something? Are they going to be compensated with bill credits?
No idea if points were 2023 or 2024, I spent them anyway. Thanks fo rthis reminder
You can check your rewards history on your myTelus account.
TELUS_SupportOfficial Support Team
Hello. We always encourage everyone to read their bills, including any important notes that we may include from time to time such as this. This change is being made to foster a better customer experience later this year. It's to encourage more active participation from our customer base so we can revitalize our catalogue with relevant and exciting prizes, as well as to launch new benefits.
You got me, TELUS! And shame on me since it is not the first time.
Can you return the points that we earned for being a costumer for more that 10 yeras
- TELUS_Support
We can look to see if there's anything we can do. We'll send you a private message to discuss further.
Can you give back the points that we previously earn we pay for it anyway
I went online to download a copy of my last bill (I don't get paper bills so I never look at the entire thing), and sure enough, In teeny tiny fine print at the bottom of my 4-page bill, it says:"As of January 30, 2025, points accumulated up to December 31, 2023 will no longer be retained. Points earned in 2024 will not be impacted.
I just checked my November and December bills and I don't see anything in the fine print about losing Telus Rewards Points. Did you see this on your January bill ??? My bills go from the first of the month to the end of the month so I usually get my bills around the 5th each month. I'll definitely look and see if it's there when my January bill arrives. If it is there then hopefully Telus tell us just how our points are split up - how many were earned before December 31 - 2003 and how many were earned after that date.
You're absolutely right, Telus should be giving people a breakdown of the points earned before and after December 31, 2023. The one and only notice I have ever seen about this "rewards" points theft was in fine print at the bottom of my Telus Home Services bill dated December 10, 2024, and it was only brought to my attention by my friend who still receives paper bills and is one of those people who read every character of fine print on every piece of paper he receives. I haven't received a paper bill for years so I went online to look at my December bill and sure enough it was there, but again, in tiny fine print on the back page. I also checked my October and November bills... there were no notices regarding points on those ones. I can't believe it's even legal for Telus to do this without proper notice and explanation to their customers.
If you go online, you can see a full breakdown of your points including earning and redemption. You can track your history from the beginning. I have a bigger issue. My security account billing shows the number of points I have been earning monthly. When I go into my security account, I find that only five points were credited when I activated the program rewards and they never credited me with anything afterwards despite monthly acknowledgment on my bills.
Telus getting ideas from AirMiles.
Call Telus they will credit your bill if you insist
This is ridiculous, just went home for a family emergency and came back and got email about outstanding balance but not about my points expiring. I was super upset and will find another company because telus reward is a joke.
I just redeemed for a $50 bill credit. Had to use 58 points to get it 🙁
