Forum Discussion
Telus Reward Point Expiry
I just found out from a friend of mine who still receives monthly paper bills that, according to the fine print at the bottom of his bill, Telus Reward points earned before December 31, 2023 are goin...
TELUS_Support
Official Support Team
Official Support TeamHello. We always encourage everyone to read their bills, including any important notes that we may include from time to time such as this. This change is being made to foster a better customer experience later this year. It's to encourage more active participation from our customer base so we can revitalize our catalogue with relevant and exciting prizes, as well as to launch new benefits.
You got me, TELUS! And shame on me since it is not the first time.
Can you return the points that we earned for being a costumer for more that 10 yeras
- TELUS_Support
We can look to see if there's anything we can do. We'll send you a private message to discuss further.
Thi is lame. I guess I'm moving to Rogers in June.
Can you give back the points that we previously earn we pay for it anyway
Hello, Can you please private message me as I have some questions regarding the rewards program.
Are you able to private message me regarding this issue. I have some questions. Thank you.
You should have sent emails. That's the least you can do for an important change. And I fail to understand how fostering a better experience starts with taking away the points. That has wrecked it right from the start.
Ridiculous. Do you read every invoice you receive with a magnifying glass each month? If you do, you clearly have more time on your hands than most normal people. If a product or service is preforming within expectations there should be no reason to do so. A change like this needs a higher level of notification. Nothing but another corporate money grab. It is such a joy to be in a time when companies have contempt for the clients, not.
Telus is trying to "foster a better customer experience" by taking people's "reward" points away without proper warning or explanation? I can't wait to to see what customers have to say about this experience. Yes we are certainly getting fostered alright.
1. Why is there no notice whatsoever about points expiring on the "Rewards" Points page?
2. Why is there no breakdown of "reward" points earned before December 31, 2023 so people know how much "reward" points they need to redeem before they are lost?
3. Is Telus prepared for the onslaught of calls from angry customers who have discovered that their "Reward" Points have disappeared at the end of January without proper notice or explanation? Not to mention the resulting media attention?
It's not too late to reverse or at least postpone this extremely poor decision and provide Telus customers and shareholders with proper notice of these changes. It's a basic part of the customer service that we pay for and deserve.
- TELUS_Support
We've notified clients via messaging on their bills as already stated. You can check out the Activity tab in the Rewards dashboard to view your earning/spending activity at any time. There actually isn't a charge for the Rewards program, so you're not paying for anything other than your services as per usual.
Extremely poor optics on this Telus. We have been struggling with renewal for two days, endless waits and poor customer service. With all the time on hold and perusing our billing history, we discovered your sneaky cancellation of reward points. Thirty days notice for a one time, fine print, last page notification of this cancellation, for us our renewal will be with your competitor. In addition, my business account (35 years with telus - ballpark a million dollars spent) will be renewed under a great deal more harsh scrutiny. Still mulling over whether or not to sell Telus shares, good dividend, pretty suspect business practices though!
