Forum Discussion
Telus Reward Point Expiry
I just found out from a friend of mine who still receives monthly paper bills that, according to the fine print at the bottom of his bill, Telus Reward points earned before December 31, 2023 are goin...
I think it is disgraceful what TELUS is doing.
First, they announce a major change to the rewards program, putting telus customers at risk of losing their points. Then close to the cutoff date, the systemis "down for maintenance" so customer cant redeem their points even IF they are aware.
This is shady business practice at best. With the system not accessible, TELUS should NOT BE ABLE to cancel reward point on member accounts !!
I have lost all my rewards points that I have been accumulated for years. I had no idea it expires. Can any help to retrieve them?
right?! i had no idea either! like why would they even expire, how is that ok, and i lost 70 points that i was saving! i dont even know what to spend my 57 remaining points on as i have not redeemed anything yet, i heard the gift cards can take months! any suggestions on how to use these points before the program ends?
TELUS_SupportOfficial Support Team
Hello! As of January 30, all points accumulated before 2024 have been expired, with customers notified in bill messaging before the end of last year. All points accumulated since then and going forward will remain as per usual. We're not able to retrieve any of the expired points, but we still have a number of great opportunities in the Rewards catalogue.
This is BS , I lost over 400 points !! and I want awnsers
- TELUS_Support
Hello. We can look in to this for you. We'll send you a private message to discuss further.
