Forum Discussion
Telus Reward Point Expiry
I just found out from a friend of mine who still receives monthly paper bills that, according to the fine print at the bottom of his bill, Telus Reward points earned before December 31, 2023 are goin...
So I just noticed I lost a lot of reward points and coming here just made me realized that all my points are expired? I was saving up my points and now I just lost 80% of my rewards points. I'm so disappointed and upset about this. I will admit that I rarely read the bill and relies solely on the emails about how much I owe in bill payment but you could've at least add a message to the bottom of that email to tell me the points would expire.
I'm really at a lost right now.
Let me add that I read the bill on the Telus app quite often and I don't remember that bill stating the rewards were expiring otherwise I would've redeemed.
TELUS_SupportOfficial Support Team
Hello! Notification was sent to all TELUS Rewards account holders via bill messaging before the end of the year. We always encourage everyone to read their bills every month.
I never got an PM or anything to try to even resolve this issue while I am seeing others getting this? I'm even more disappointed. I've been with you guys for over 30 years. Is my Loyalty not worth a PM or a call?
- I haven’t gotten that PM either - albeit is is promised.
I check the bill every month on the app and email but you only had that notification on the paper statement that I do not download and print to read. I'm very disappointed in this.
This is a BS answer. You are a communications company, you could have used multiple methods to convey this message to your customers. Putting a notification in small print at the very end of a bill that most people do not look at when it is exactly the amount that they expect to pay, only satisfies the requirement of notifying your customers. Seeing how many people are upset about this - does this answer hold up to your moto of "Customer Satisfaction is Our #1 Priority"!!?!
