Forum Discussion
ERR_AGL_ACN_3545 - Login Failed
I have reset my password, I can login to myTelus with no issues, cannot login to my phone Telus TV+, or my account with the new Telus box that we installed (the little 4x4box). Don't want to stay on hold for 2 hours for them to say I have to do this online (which I have)
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Having the same issue. What is the solution to fix this
Having the same issue. Please advise.
You have to call in and get help from techincal support. Took them a bit to sort out the problem
TELUS_SupportOfficial Support Team
Hey robertrr tamraa Jorth Capouf Chaddell Paleniky StreamFamily
Our Optik team has asked for your account info to investigate this particular error. If you're still experiencing it, please send this account a private message with the subject line "ERR_AGL_ACN_345" and we can verify your accounts and gather that info for our team's investigation. Thanks!
ERR_AGL_ACN_345
Account [Mod edit: Removed personal info]
- TELUS_Support
Hello. We'll respond to your private message now, thanks.
I just resolved mine with TELUS Support. We aren't sure if it was their backend work, or on my end, I changed my email. One of the two resolved it, so I would try changing your email and see if that works. It might be a way to force a reset of your email on the account.
Do you know what they did on the back end? I am currently on the phone with tech support but nothing is working so far.
- TELUS_Support
Can you try @giantbrownguy suggestion? This should resolve it. Let us know.
I have the exact same issue on 2 phones as well. I can log into the my telus app, but can't get into the TV+ app and keep getting the same error code (ERR_AGL). I have sat on hold for over 2 hours waiting and when I speak to someone no one is aware and able to help. Beyond frustrated
I am having this same issue. I can log in to my Telus account online but cannot log into the TV+ app or on any browser.
- TELUS_Support
We see your private message and will respond now, thanks.
I keep getting this error code.
- TELUS_Support
Feel free to send us a private message and we can discuss further, thanks.
I have the same issue error 3545, on tablet and 2 cell phones, what is the solution? There is no newer version of Telus app.
- TELUS_Support
Hi Chaddell we can try to help. Please send us a private message and we will do what we can to help
same issue, technician said I can install the boxes myself but my log in isn't set up for telus tv+ so my credentials don't work
- TELUS_Support
Have you set up an online account yet? You can log-in with those credentials.
- TELUS_Support
Hey Paleniky we can try to help here, maybe send us a private message and we can ask for some screenshots so we can direct you from there
I’m having the same error code code when trying to login to my Telus+ tv acct. ERR_AGN_ACL_3545 - please help
- TELUS_Support
We've sent you a private message to collect some account info, teluserror 🙂
I’m having the same error code when trying to login to my Telus tv+ app
Hi folks,
I just rejoined Telus Optik and am trying to use the Telus TV+ app on my iPhone and Apple TVs but I keep getting the error ERR_AGL ACN_3545 when I try to login. Has anyone seen this or found a way to resolve it?
thanks.
