Forum Discussion
Telus Tv+ login failed errors
I'm a new subscriber to internet and tv with TELUS, no matter the device I try to use I cannot log into my TelusTV+. I get the errors "Login Failed ERR_AGL_ACN_3545" on the app, and "Account associated with access token is unknown or not found" error every time I try to log in on the website.
Is there a fix for this?
5 Replies
TELUS_SupportOfficial Support Team
1. Account Activation Check
- Ensure your My TELUS account is fully set up and activated
- Log into mytelus.com to verify your account is working properly
- Make sure your TV services are showing as active in your account
2. Complete Sign-Out and Reset
- Sign out of ALL TELUS-related apps and services
- Clear the TelusTV+ app cache/data or delete and reinstall the app
- On iOS devices: Go to Settings > TV Provider and sign out of TELUS TV+ there as well
- Wait 10-15 minutes, then try logging in again
3. Password Reset
- Reset your My TELUS account password
- Use the new password to log into both mytelus.com and TelusTV+
Contact Options:
- Call TELUS technical support: 1-888-811-2323
- Use the TELUS Support chat on their website
- Visit a TELUS store for in-person assistance
- TELUS_Support
Hi! Have you tried a different browser? clearing cache and cookies?
Yes I have tried the app on multiple devices. Chrome. Edge. Firefox. Cleared cache and all. I'm beginning to think it's not on my end. Wondering if there's an easy fix I haven't tried. Mostly wondering if Telus or myself didn't set my account up for it properly.
- TELUS_Support
Let me take a look and ill get back to you!
