Forum Discussion
Enterphone System Issue
I have been attempting to solve my problem - the enterphone system in our entrance requires a visitor to dial a 3 digit numer of the resident and when the resident answers they can buzz them in or not. For the last week I experienced a problem - when I answer the ring there is no response from the person who is requesting entry - instead it goes to voice mail and I am unable to speak with my visitor. Our building manager tried to buzz me and all he heard was the response from my voice mail. He told me that someone else in the building had experienced the same issue and had to contact Telus??? I have been trying to "contact" Telus but I never am able to speak to a real live human and the AI does not understand my issue. How do I solve this problem???
11 Replies
No, it was not the solution.
TELUS_SupportOfficial Support Team
Hi Di444 - that system is basically placing a phonecall to your cellphone so it may be best to enable Wi-Fi Calling as sometimes apartment buildings have issues with reception. Let us know if this helps!
- I have reached the end of my patience. I decided to call again this morning -611- and went through the whole story again with another agent. He told me to stay on the line - I did - and about 10 min later I realized I was no longer connected. I called 611 again and once again had to repeat my story and I told the agent I had been discussing this with someone else and maybe he should find the first agent and let him deal with this. He told me to hang up and he would call me back. No callback came but when I happened to check the voicemail, I noticed there were two new messages(no notification that I had voicemail so now my phone is obviously not ringing and I am not receiving notifications either. But, of course Telus will expect me to pay my monthly bill This is how Telus treats their clients.
The problem you are describing occurs when a cell phone signal to tower is too weak and it auto goes to voicemail.
Have you gone to the enter phone to test, to see if the visitor hears the ringing etc?
- FuzzyLogic
Community Power User
Might be related to Telus Call Control? If you have it enabled you will need to find the number the enterphone uses and unblock it.
This is the situation in our building when we had our enterphone updated.
Thanks for the reply. I still have not solved the problem. I visited a Telus store today and the agent gave me a number to call. He also suggested that I should ask out Superintendent to remove my number and then reinstall it. He thought that may work. I am going to talk to our Super tomorrow. Hope I get it solved as I will be ordering groceries online all winter.
- TELUS_Support
That could be the fix as well. Please keep us updated!
