Forum Discussion
Enterphone System Issue
I have been attempting to solve my problem - the enterphone system in our entrance requires a visitor to dial a 3 digit numer of the resident and when the resident answers they can buzz them in or no...
No, it was not the solution.
TELUS_Support
Official Support Team
Official Support TeamHi Di444 - that system is basically placing a phonecall to your cellphone so it may be best to enable Wi-Fi Calling as sometimes apartment buildings have issues with reception. Let us know if this helps!
- I have reached the end of my patience. I decided to call again this morning -611- and went through the whole story again with another agent. He told me to stay on the line - I did - and about 10 min later I realized I was no longer connected. I called 611 again and once again had to repeat my story and I told the agent I had been discussing this with someone else and maybe he should find the first agent and let him deal with this. He told me to hang up and he would call me back. No callback came but when I happened to check the voicemail, I noticed there were two new messages(no notification that I had voicemail so now my phone is obviously not ringing and I am not receiving notifications either. But, of course Telus will expect me to pay my monthly bill This is how Telus treats their clients.
- TELUS_Support
Hi Di444 - it sounds like you are experiencing reception issues while inside the building. This is common as different materials block cellular signal. Have you tried enabling Wi-Fi calling?
- I don't think this is the problem. I have no difficulty in receiving incoming calls from other individuals. And, nobody else in our building is having the same issue.I have solved the problem with installing a land line with a different number which is recorded in the enterphone system. The building super called me on this number from the entry vestibule - I could hear his voice and I was able to open the entry door to the building lobby. Too bad I had to go to the extra expense, but this land line number will only be for this purpose. I will not use this phone for anything else.
