Forum Discussion
Call forwarding charges
Hi,
I do not use call forwarding on my phone, but on occasion will forward my work landline to my personal cell phone. Work phone pays for the call forwarding in those situations. However, I will occasionally get charged for call forwarding on my personal line at $0.50/minute. Most months I have to call in to get these charges reversed, and the representatives I’ve talked to are at a loss for what’s causing these charges. I’ve been told the only solution (other than continuing to call every month) is to completely disable any call forwarding, which would also remove the ability for people to leave voicemails. This is obviously not ideal. Telus has put in multiple tickets to look into this with no results. I’m at a loss where to go from here…
I do not use call forwarding on my phone, but on occasion will forward my work landline to my personal cell phone. Work phone pays for the call forwarding in those situations. However, I will occasionally get charged for call forwarding on my personal line at $0.50/minute. Most months I have to call in to get these charges reversed, and the representatives I’ve talked to are at a loss for what’s causing these charges. I’ve been told the only solution (other than continuing to call every month) is to completely disable any call forwarding, which would also remove the ability for people to leave voicemails. This is obviously not ideal. Telus has put in multiple tickets to look into this with no results. I’m at a loss where to go from here…
