Forum Discussion
Bring it Back never credited my bill
Sent a phone back in September and still have no bill credit. Not sure why this keeps happening
11 Replies
Literally been having the same issue for well over a week (except they credited and then charged me the fee for not returning) - phone, chat, forum....they get to a certain point in messages and then it's silence. I'm just at the cancel all my business services and be done with it point.
TELUS_SupportOfficial Support Team
To clarify, the Bring-It-Back program is different from a trade-in. With Bring-It-Back, you agree to return your device at the end of your term to receive a lower monthly cost during your contract. A credit isn’t provided when you return the device. A trade-in, on the other hand, gives you an immediate credit toward a new device or your bill. What credit are you expecting to receive from the Bring-it-Back program? However, if you attempted to do a trade-in with your Bring-It-Back device, that wouldn’t be eligible since the device doesn’t belong to you. Could you please clarify what you were trying to do?
To clarify, I am in the BIB program and was CHARGED $500+ after returning my device. I have also asked 8+ times how to just cancel all my lines and am purposely ignored so that I hit the date when return is no longer available, absolutely the worst service,
I tried calling in but can’t get ahold of anyone. This is the second time this has happened with a bring it back phone.
- TELUS_Support
We'll send you a private message shortly in order to get more information, thanks!
Nobody contacted me
- TELUS_Support
Hello princessdi28197, were you able to speak with a client care agent regarding the status of your phone? What's the latest update you got about it?
