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Tasti's avatar
Tasti
Neighbour
3 years ago

Airtime usage - Location incorrect

Telus bill shows calls placed in Fort Mackay, AB for a week while I was in camp north of Yellowknife in the Northwest Territories. The camp has wifi but no cellular service, how is this possible? Could someone be using my line? or could my calls be connecting in Fort Mackay that i made in the NWT somehow?

2 Replies

  • Syaoran's avatar
    Syaoran
    All-Star
    3 years ago

    WiFi Calling calls can sometimes be labeled as coming from the location of your e911 address.  This is more than likely why.  

  • A-B's avatar
    A-B
    Icon for Community Manager rankCommunity Manager
    3 years ago

    Hello. Your best bet would be to reach out to our Tech Support team for further investigation. They're available at 1-866-558-2273.

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