Recent ActivityMost RecentNewest TopicsSolutionsBad Shipping Address - Can't Get My Phone I've been a Telus customer for over 20 years. On Nov. 22, I ordered a new phone and plan, as my old one was due to expire, and I was on the buy it back program. On Nov. 24, I received an email indi...Incorrect Information On Bill Website? I logged into my account to see that on my bill page it says that I have an overdue bill of 10 days (said it was due on December 2nd) but I paid that bill on Nov 13th. So when I clicked the pay now, ...West Vancouver weak signal I live exactly 10 minutes from downtown Vancouver (when the Lions Gate bridge has no traffic) but there is almost no Telus mobility signal. Thousands of people are affected by this problem in West V...PureFiber X 5G capped at 3250 Hello, I signed up for the 5Gbit/s service about 1.5 weeks ago. I see the plan on my billing now, but I'm still at 3250/3250 speeds wired connection via speedtest. I called the technical dept. ...Duplicate hydro pole still in place Hello, BC Hydro moved their lines to a new pole earlier this summer and cut down the old pole, which still has Telus lines attached. As a result, there are now two poles on my boulevard and we're tr...Fiber Availability in Aldergrove, BC Around February of this year, we got salesman and technicians saying they are going to be installing fiber in our area, we saw trucks working on it around March to April, but past that we've gotten n...Need Remote Code ofr Amazon FireTV I received a replacement remote, Slimline2, and would like to find the code to set up the TV on the Slimline2. The model of the TV is a QL43F601C. I followed the enclosed instructions that came with ...Telus website, app, and chat are garbage Wow, where do i start? The website has a linking problem between the Mobility/Manage/Pre-Auth function and the next page that should launch. I tried using the app and it just open the webpage. I t...Switched Premium channel from Disney+ to Crave and my bill went up I recently switched my premium channel I get with my Optik TV package from Disney+ to Crave. When I was speaking to a Telus rep. I specifically asked if this would incur any charges and whether m...Unable to see WiFi Boost 6 in Telus Connect app I tried reinstalling the app, rebooting both the modem & router, and connecting the two directly two each other, but no luck. I contacted Telus support and spoke with a CSR, but never heard back. An...
