optik tv
106 TopicsTelus Home Assistant not Working
I am having an issue that I've had a few times before. When I try to change channels on my Telus optic box with my Alexa it tells me okay but then it does nothing. When I try the volume it says it is not responding. I'm not sure if there was an update done last night because it was working fine yesterday.50Views0likes3CommentsSamsung Smart Uni Remote
I have a TELUS TV Digital Box model SER2304TLU (Technicolor). I am attempting to configure a Samsung Smart TV Universal Remote to control the box. Can the SER2304TLU receive infrared (IR) commands from third-party universal remotes, or does it accept Bluetooth commands only? If IR is supported: What manufacturer/device code should be used? Is there an IR receiver location on the box? Are IR command codes available for universal remote programming? If IR is not supported: Is there any TELUS IR accessory, dongle, or adapter available that would permit universal remote control?49Views0likes5CommentsFireTV back button
I used to be able to start the Telus TV app on Firestick and press the back button to get rid of the distracting overlay stuff and just watch TV. With the recent app update that doesn't work. The back button asks to exit the app, and if I don't want to exit, the overlay stuff is still there. I was stuck and annoyed. I later figured out that I must move to "Live TV" and press the back button to get rid of the overlay advertising, but how is this an improvement? It is more buttons to press and more things to teach everyone else to do just to be able to watch TV. Maybe there is some other option I don't know about? Software is supposed to make life easier, not hinder me.Solved93Views0likes4CommentsProfile Settings Not Holding
Anyone having issues with profiles not holding when selected on TELUSTV-21T Android Optik TV+ I have a Main profile and one additional. When I turn off box or it goes to sleep and was last viewing on Main it defaults to the second profile when reactivated. It used to hold the last viewed profile. Now in order to get it to accept Main you have to select the other profile then go back to Home and toggle to Settings then reselect Main which is a pain.226Views0likes9CommentsCanadian film channel
We signed up for Optik TV last year. It's been a long time since we've had cable (nearly 20 years), and.. things have really changed. The single-show channels are really a trip. I don't know if everybody gets the same, but we have Three's Company, Walking Dead, Price is Right channels. It seems setting up a "channel" is easy now, because these things don't require broadcast channels, nor hosts, or most likely even any office space. Somebody programs these things from a desk and advertising it inserted from some package deal that Telus sells. If it's so easy to do this, why do we not have a Canadian film channel, playing new and old films 24/7? There is a lot of really great stuff out there, but it's hard to find. Some is available on Crave, some doesn't seem to be available on any channels or streaming at all. Where is Last Night? When can I see Blue Heron? Mile End Kicks? With the apparent ease of setting up channels, the lack of support for Cancon is mind boggling.296Views0likes6CommentsOptik TV Upgrade
I received an email saying that I qualified to update my Telus digital box. I thought oh great filled out the form and hit send me new boxes with the warning the old boxes will stop working two weeks from shipping date. They arrived quickly next day by Purolator. I hooked up one of the boxes and started browsing and quickly noticed changes that I am not fond of. No channel preview in the guide just a picture, so you can't see if you are switching in to a commercial Channel information in the guide used to show actors and year show/ movie was made/aired. Now it just shows a brief description. Search used to be able to search live TV and demand for easy series record. Now it just shows on demand. Record now only stores for 90 days. None of my recorded stuff switched over (which I did see that it said it might not but I figured I would cross my fingers and hold my breath) I also had Christmas movies saved for years for easy holiday watching. Overall I think the boxes are a huge downgrade and if your current box is working properly don't bother with the upgrade.3.1KViews5likes6CommentsPoor customer service.
I tried in vane to set up my home voice mail on my acct but was unable to despite standing on my head and giving up my first born. Nothing worked with the online tutorials so I went to the phone call option. I was connected very quickly but I now know that it was more of a sales call than support call. She verified that I had home phone, duh, and said she would help me to get it set up. From that point on she went into sales mode. I do not use Telus mobility because it does not serve Sproat Lake, port alberni. She proceeded to check my home address (not at the lake ) and she confirmed that Telus mobility works at my house, duh. She then checked the lake address I gave and confirmed that telus provides service at the lake. This is not true, I work as a home care RN and we repeatedly have to either drive for service or use their home phone. She argued with me, argue that I was wrong. I told her that I was not switching to Telus mobility and then she proceeded to argue further about how easy the switch was etc. I mentioned that I had phoned for support with my home voicemail and she continued to argue. I told her I would find the support myself. I went on to the Telus site again and found that I don't in fact have voicemail. Why could she not have told me that??? I am on home phone lite. you only get one feature and my feature is call display which I am not going to change with all the spam. I pay $210 for my service and can't even get voicemail. TELUS' support is really just their sales department. Shaw is not looking so bad right now.71Views0likes1CommentConnect Apple TV+
I have Optik TV and have subscribed to Apple TV+ some time ago. I understand that I need to connect my Telus account to Apple, but I seem to have not done that correctly. I no longer have the Activate subscription email from Telus. How can I get my account linked?109Views0likes3CommentsNew 2026 Optik TV Box woes
First take on our new Telus Optic TV box. We received our new boxes last week to replace the current 4 that we have. We were told by a friendly tech services rep in the Philippines that everything would be the same or better and that we would still have our recorded programs and I assumed scheduled settings. No such luck. Not only have we lost recordings, but we need to reschedule programs for recording. Accessing the recordings now involves one extra step. Furthermore, there are no menu options for Play, Save, Delete, Series record info, Cancel series, Change settings, series priority, and Delete recordings. The screen is often cluttered with windows of other offerings and options; particularly when the TV is first turned on. Finally figured out to hit the back button to clear the detritus. The Guide no longer shows live video previews of the channels; just a still of the show or channel. The pause, skip, and fast forward modes are quirky. Am I a happy camper? Far from it. Anyone love the new boxes?480Views1like9Comments