Still being charged for TV service I cancelled TWICE for almost 2 years

I have been a Telus Mobile and Telus Home loyal customer for years. I'm posting here because I'm completely exhausted from being bounced between departments on the phone, and I need someone at Telus with actual authority to look at my account and fix this properly.

Here's what happened:

Mid-2024: I called Telus to cancel my TV service. To be clear, I never wanted this service in the first place. It was pitched to me as a free trial, and when I didn't cancel in time it auto-converted into a contract. I have never used it, not once. The agent told me my contract ran until the end of 2024 and that cancelling early meant an early termination fee. They suggested I pay the $75/month until the contract ended, since that would cost less than the fee. I agreed, and I asked to return the equipment. I mailed it back and assumed that was the end of it. The contract would end in December 2024 and so would the charges.

May 2026: I discovered Telus had never stopped charging me. The service kept billing month after month, well past the end of the contract. I called, explained everything, and asked for the service to be cancelled immediately and the charges stopped. The agent apologized, told me everything had been taken care of, and assured me I would not see any more TV bills.

Today (September 30, 2026): I checked my bank statement and TELUS is still charging me the monthly fee. Four months after being told it was fixed, and nearly two years after the contract should have ended.

I'm honestly stunned. This isn't a one-time billing error. It's two separate cancellation requests that were either ignored or never processed, and a promise that turned out to mean nothing. I'm paying for a service I never used, for equipment I returned long ago, and every time I call I have to start from scratch with someone new.

Can a Telus moderator or escalations team member please take a look and resolve this? I don't want any phone call because I am oversea.