Incorrect Services Listed On My Telus App?
Anybody else having an issue similar to this? Logged into the My Telus app this morning and instead of seeing "unable to retrieve your information" for Optik TV as I usually do, I see $199 worth of services we are not signed up for, and have NEVER been signed up for: You Pick 8 plus 10 Add Ons. When I log into the website for our account, Optik TV services are listed correctly: Essentials plus 2 add on channels @ $58 monthly. I can only assume this is a mistake on the My Telus app, as is so often the case. Please confirm what amount we will be billed for on the next cycle. I can assure you, that if you try billing us for $199 worth of products we never signed up for, I will cancel every service we have with you so fast, your heads will spin. Please advise.
Business number change. 90 day???
Hey, Recently activated my Telus Business Mobility account - prior to doing so I asked about transferring my number from a EPP account that I was using previously and was told that it would be no problem. I tried calling in to the 611 number to begin the process... Long story short I was sent to EPP to initiate the process.. which I believe now was an ownership transfer. I had to essentially start another plan for this number because my new account was not 90 days old??? Right now I have the TELUS Mobility business account with the 2 lines I wanted too have - 1 of which I was going to transfer the number to the one I have been using for the past 16+ years. I have my original number transferred to this account but on its own business plan now. The 2 lines on the business account apparently are activation plans and I signed up one of the lines with the Pixel 8 and the numbers can't be touched because they aren't 90 days old??? I am stuck paying for this additional plan for 90 days I guess? the other option was to leave it on the other account for 90 days or cancel the lines I just started and do what I did today but the line was going to be more expensive?? Not really sure what to do. I just want the number my customers/employees know to call to work on this new account as I was told.
