Telus TV+ app login issues iOS and FireTV
Hi, I’ve been struggling to log into the Telus TV+ app from iPhone, Apple TV and FireTV. I’ve researched and tried all troubleshooting methods and I’ve attempted to call Telus Support only to be hung up on. Really hoping someone here (or TELUS) can help me! Thanks.
No Signal on TV from 10 Sec +
Hi, I have a family member that is having a problem. They have 2 tv's with 2 Telus Android boxes (21T) Basement TV - Works fine. TV gets a signal instantly. Spare room needed a new tv as the previous one (Sony) broke. Prior to this, everything worked well and the Telus signal was instant. Since getting a new Samsung tv, it struggles to get a signal ("No Signal" is displayed). After about 10 seconds, it would get a signal and the TV would then work. Over the following few days, the delays got longer. Even up to 1 hour before the signal was restored. I went over and changed the HDMI port and again it started working with the 10 sec delay. Gradually again, the delays got up to 45 min before there would be any TV activity. I googled some stuff and it mentioned that Anynet+ (HDMI-CEC), if enabled could cause some problems. I disabled that option and immediately it started to work again albeit with the 10 sec delay. Again, prior to the new tv, there were no problems and there was no delay in getting the signal. Does the Telus box retain any old manufacturer data and needs to be factory reset when a new TV is purchased? I was thinking about changing cables but this setup worked absolutely fine with the older Sony (non smart) tv. Any suggestions? Thank you
Telus 21T - setting default volume higher?
I have a Telus 21T box. It recently did some firmware update after failing a few times, and is at app version 1.25.10.300 and MW 4.5.1-250811. Since then, the volume of the TV is very low. When I switch to the FireTV HDMI input of my TV the volume is normal and therefore much louder (and therefore very jarring when switching inputs back and forth). I have an AV receiver set up to control the volume, and have unpaired the AV receiver from the Telus Remote, set the Telus 21T's volume up to its max which is 15 according to the on screen display, and re-paired my AV receiver, but the volume is still much lower than the FireTV's default volume. What else can I do to increase the 21T's default volume output?
Can't login to Telus account on optik tv box
Hi, I set up a new service recently and I haven't been unable to login to my account using my email and password. I also cannot login to my TV either (using optik tv android box). I have logged in using the email a link method without any issues. I then reset my password and tried logging back in with my email and password but it doesn't work. Any idea what is going on? I haven't even able to access my tv services or telustvplus. I get the following error: Sorry, an error has occurred. Please try again later. I know the password is right because when I have reset the password (after logging into mytelus account using the email link) it says you cannot use the same password as last time.
Closed Captions on Digital TV Box
I have multiple times opened settings, turned on closed captions, opened display settings and set caption preferences the way I would like: small font, 25% opacity on background. The example shown in settings would be perfect, IF the settings were applied when returning to live TV. Default of large font, white font on opaque black background interferes with decent program viewing. How to get the captions settings as set to apply to live TV? Is this a feature still under development? If so when will this be rolled out? I consider this a high priority for my TV viewing.Why is the availability check giving incorrect information
I was looking to subscribe to multiple services: fibre internet and TV. The availability check on the website says both are available in my area. However, each time I try to submit an order, I am told by the service rep that only internet is available. I can only assume that the sales and marketing team are providing unclear information so they can attempt to sell people on internet-only.Upgraded to Optik TV Android Box - Profiles
We have multiple Telus Optik TV Android boxes (TelusTV-24S). We upgraded from the old Optik boxes. They all powered up and work just fine except we never get a "Who is watching?" screen where I can choose between the profiles. When it was first set up on the home page it shows a spot down the page to create them which we did but after selecting one, it goes back to the Home Screen. Each profile has a different profile pic. We cannot find any profiles. On the "Home" screen, I have a "Settings" tab, which has a "Gear" icon, but when clicked, this doesn't allow me to do anything with profiles. Under settings- device settings- accounts and profiles - has no accounts listed(we can only sign in to google there). The profile selection screen at telustvplus.com doesn’t show up either. We updated the software and did a couple of factory restarts to no avail. We have called telus customer support a couple of times with no help. The first time after getting the boxes a week ago and was told to wait a week and call back if it wasn’t fix as the boxes all weren’t on the account yet. The second time (yesterday) was told we have to have a google account signed in for profiles to work. (I told them I don’t want that because that’s not what I was talking about but have since tried signing in with a google account and that didn’t do anything). It seems to me the people I’ve talk to don’t understand what we mean even when both times have been with them on video while trying to explain. I’ve mentioned the telus webpage about the profiles (user-profiles-optik-tv) and was told it’s wrong and that can’t be done. In looking on this site, it seems the solution may be an account setup issue not a hardware issue but nobody with customer support seems to understand. Maybe someone here can help. Has something changed with the profiles and the webpage hasn’t been updated? ThanksPower adapter issue on Telus TV Box
I have a couple of Telus TV Android boxes. One of them stopped working, just won't turn on. After googling I found the issue was likely the power cable. I tested it by swapping it for the power adapter on our other box and it works. Saw a reddit post that said you can arrange to have a new power adapter mailed out. Looking for help, please let me know.