Forum Discussion
Telus AndroidTV Box issue (Model: UIW4054TLU)
My TelusTV - 21T broken again. I have to reset to factory setting 2-3 times a week now. The TV box will hang with no signal (yes i check the HDMI cable). To temporary fixed it, i have to insert a paperclip in the reset hole and hold it for 10 seconds but the white light on the button will not blink or turn off. Which then i have to unplug the power cord for 10 seconds and plug it back in. a few times, i can see it boot up but still no signal then i have to repeat the same process. i can watch TV for a night then turn off the TV. the next morning, i have to reset again with the same procedure above. so annoying.
I have replaced 3 of my TV box for more than 3-4 times now over the years. What to do?
1 Reply
TELUS_SupportOfficial Support Team
Definitely not the experience we want for our customers! If it's happened to a number of replacement boxes, chances are it's not the boxes themselves but something else. Our Optik team would like your account info for an investigation, so please send us a private message to our Inbox and we can gather that info from you. Thanks!
