request a call from manager
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
a month ago
Hi,
I will be moving to a unit soon and called Telus service and care team for a TV and internet bundle. Been talking to 5 different agents including some from loyalty and have negotiated a price. I have spent more than 12 hours talking in total. Due to the length of the call, they said they will call me back if disconnected or to follow up. I even received an email that agent canโt call on Friday and will call next Monday. The agents would even ask for my number in case I got disconnected but they never call back.
also the info they provide about my quote is incorrect.
I submitted to request a call back from a manager via escalating to a management team last week and I still have not received a call.
I just wanted to confirm my quote for price and bundle and get information corrected before my move in.
thanks
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
3 weeks ago
Hi @bigben - you should receive an email with the service agreement in place but we can help review the notes on file. We'll send you a private message to assist
If our reply resolved your issue, please click on Accept as Solution to help others in the community.
![](/skins/images/EE140D6FF3AB4A0DD1442D9F7193AC45/responsive_peak/images/icon_anonymous_message.png)
![](/skins/images/EE140D6FF3AB4A0DD1442D9F7193AC45/responsive_peak/images/icon_anonymous_message.png)