can't fast forward recorded program

[CCBE]

New to Telus. 3 days in, I tried watching a program I had recorded. When I try to fast forward, a notice pops up on the top right of the screen saying the program does not allow fast forwarding. What??? I left my first love Shaw for this? Tell me it's not so.

[WestCoasterBC]

Are you sure it was a recording? On demand shows have fast forwarding disabled by the broadcaster.

[CCBE]

Well the note on the screen had that sort of statement, actually. I selected the program from the list and recorded it using the remote prompts. I selected that recorded program the next day. I thought I had recorded it from live TV. Ideas?

[KHR]

What channel were you watching/recording? There are a handful of channel providers that restrict fast-forward, even on recordings. Mediaset Italia, channel 2657, is one such example. The overwhelming majority of channels allow fast-forward on recordings, so if you share the channel we can make sure it's set up according to the provider's requirements.

[CCBE]

Hi KHR - thanks for your response. The show is called Chateau DIY and it was recorded from channel 203 (CBC Edmonton).

Thanks,

R

[KHR · Accepted solution]

Hi @CCBE thanks for bringing this to our attention. Fast-forward rights for CBC Edmonton were misconfigured in the systems. The team has resolved it, so going forward, you should be able to fast forward your recordings on this channel.

[CCBE]

well thanks and merry Christmas!

[Rocky3]

Occasionally, I get the no fast forward message on the same show recorded at the same time. In my case where I notice it is 11pm news, that I want to fast forward to see if anything new happened. Maybe 1 in 20.

But yes some channels restrict for the advertisers.

[Darrenst]

I recorded many episodes of dragons den and cannot fast forward on the new telus Optimus system. Why?

[CCBE]

We had this problem but on a different channel. Telus told us it's a channel setting that doesn't allow fast forward so Telus contacted the broadcaster and they altered the setting to allow for FF. And it worked after that.