Picture freeze

[MarkRobinson]

Why is the picture freezing and glitching on HD Chanel’s? 

[TELUS_Support]

Are you seeing this on all HD channels or just certain ones? Have you tried rebooting your equipment to see if that resolves the issue?

[MarkRobinson]

Sportsnet does seem the worst though.

Mark

[TELUS_Support]

Do you have our new Optik equipment?

[MarkRobinson]

No.

Mark

[TELUS_Support]

Have you attempted rebooting your equipment or speaking with our Tech Support team about this?

[MarkRobinson]

Yes I have. I have an appointment booked for someone to call me.

Mark

[TELUS_Support]

Alright, great. Thanks for the update. Please advise us how it goes!

[MarkRobinson]

I would consider upgrading my system. I would still want to be able to take one of my receivers with in my RV. I have a Wineguard Carryout that only supports Telus or Bell. Can you give me options?

Mark

[TELUS_Support]

Our TV service is not supported outside of the home through set-top boxes. However, you can use the TELUS TV+ app, but only within Canada.

[Bart59]

I have noticed it occasionally on TSN.  Where it happens constantly is watching the AppleTV+ app through the TelusTV box wired to my internet.  It is unwatchable.  When I watch AppleTV+ through the app on my Samsung TV via wifi it is perfect so I am guessing the TelusTV box doesn't have the horsepower.  Most other apps on the TelusTV box are ok, just not AppleTV+.

[TELUS_Support]

Hello Bart59, can you try to "force turn off" the AppleTV+ app on the TELUSTV box? Are you aware if an update is available for this application? Were you able to contact our support team in regards to this issue? 

[Bart59]

I downloaded the app very recently so pretty sure it is up to date. How do I 'force turn off' the app?

[TELUS_Support]

If it's possible, it would be in the setting section but I'm not sure if it's possible and I don't have a TELUSTV box to test it.