Forum Discussion

MarkRobinson's avatar
MarkRobinson
Friendly Neighbour
11 months ago

Picture freeze

Why is the picture freezing and glitching on HD Chanel’s? 
TELUS_Support's avatar
TELUS_Support
Icon for Official Support Team rankOfficial Support Team
11 months ago

Are you seeing this on all HD channels or just certain ones? Have you tried rebooting your equipment to see if that resolves the issue?

  • MarkRobinson's avatar
    MarkRobinson
    Friendly Neighbour
    11 months ago
    Sportsnet does seem the worst though.

    Mark
    • TELUS_Support's avatar
      TELUS_Support
      Icon for Official Support Team rankOfficial Support Team
      11 months ago

      Do you have our new Optik equipment?

      • MarkRobinson's avatar
        MarkRobinson
        Friendly Neighbour
        11 months ago
        No.

        Mark
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