Forum Discussion

MarkRobinson's avatar
MarkRobinson
Friendly Neighbour
2 years ago

Picture freeze

Why is the picture freezing and glitching on HD Chanel’s? 
TELUS_Support's avatar
TELUS_Support
Icon for Official Support Team rankOfficial Support Team
2 years ago

Are you seeing this on all HD channels or just certain ones? Have you tried rebooting your equipment to see if that resolves the issue?

  • MarkRobinson's avatar
    MarkRobinson
    Friendly Neighbour
    2 years ago
    Sportsnet does seem the worst though.

    Mark
    • TELUS_Support's avatar
      TELUS_Support
      Icon for Official Support Team rankOfficial Support Team
      2 years ago

      Do you have our new Optik equipment?

      • MarkRobinson's avatar
        MarkRobinson
        Friendly Neighbour
        2 years ago
        No.

        Mark
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