Forum Discussion

MarkRobinson's avatar
MarkRobinson
Friendly Neighbour
10 months ago

Picture freeze

Why is the picture freezing and glitching on HD Chanel’s? 
MarkRobinson's avatar
MarkRobinson
Friendly Neighbour
10 months ago
Sportsnet does seem the worst though.

Mark
TELUS_Support's avatar
TELUS_Support
Icon for Official Support Team rankOfficial Support Team
10 months ago

Do you have our new Optik equipment?

  • MarkRobinson's avatar
    MarkRobinson
    Friendly Neighbour
    10 months ago
    No.

    Mark
    • TELUS_Support's avatar
      TELUS_Support
      Icon for Official Support Team rankOfficial Support Team
      10 months ago

      Have you attempted rebooting your equipment or speaking with our Tech Support team about this?

      • MarkRobinson's avatar
        MarkRobinson
        Friendly Neighbour
        10 months ago
        Yes I have. I have an appointment booked for someone to call me.

        Mark
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