Forum Discussion
Picture freeze
Why is the picture freezing and glitching on HD Chanel’s?
I have noticed it occasionally on TSN. Where it happens constantly is watching the AppleTV+ app through the TelusTV box wired to my internet. It is unwatchable. When I watch AppleTV+ through the app on my Samsung TV via wifi it is perfect so I am guessing the TelusTV box doesn't have the horsepower. Most other apps on the TelusTV box are ok, just not AppleTV+.
TELUS_SupportOfficial Support Team
Hello Bart59, can you try to "force turn off" the AppleTV+ app on the TELUSTV box? Are you aware if an update is available for this application? Were you able to contact our support team in regards to this issue?
