Unexpected Extra Cost of Security System

[davidcraig]

I recently had a security system installed which I was assured would only cost me $42/mth. That all the equipment would be free as long as I completed the minimum term of 3 years.

I have since had 2 bills now, each for $90 (they include $42/mth for HST?)

I'm furious at the misleading conversation I had with one of your sales team (which I have copied online) and contradict the bill completely

[TELUS_Support]

Hi David, is there anything on the bill other than the cost of service you are seeing? 

[davidcraig]

Hi There, just the services as expected but then this strange amount for "taxes"

[davidcraig]

I've just noticed "Sales tax law requires TELUS to collect taxes on the full amount of the purchase with the first installment. These charges will not appear on subsequent bills."

[davidcraig]

That would appear to be the issue

[TELUS_Support]

Gotcha - Sorry for the surprise bill though