I sympathize with you. I have been going through the same thing. I have been on the phone with overseas “agents” for seven days, at least 5 hrs a day. I’m also through brinks and have 3 cameras plus other equipment. They firstly were chargeing me for my equipment payments even though it was all paid off. They said they won’t refund me since I didn’t complain on my first billing. Okay that was for 3 months. Then they agreed to replace my equipment for free. Heck of a deal but when the service guy came out he said he could only give me one camera, not 3 and that my driveway monitor would.no longer work. I said no, I don’t want this I’ll stick to my old system. Which he said was okay. He wanted to see how my cameras worked so I showed him but I could not go back on previous saved filming. It just showed no signal. I had some very important video on that I was using in a law suit which I was told today i cannot get back. I don’t understand how Telus can destroy my owned and paid for information. I also don’t understand why they’re allowed by our governments to operate with only off shore personal when Canada has such a high unemployment rate and has an open pathway for refugees from these countries. I to will be contacting global next week. I sure am willing to join a class action law suit. Good job at doing nothing for the people CRTC.
