It sounds like there may be a connectivity or compatibility issue with the replacement Weiser SmartKit 620 lock. If the new lock isn’t activating the panel’s voice announcements, but other locks are working as expected, this might indicate either a setting that needs to be adjusted or that the lock hasn’t fully integrated with your Telus SmartHome system.
Here are some steps you can try:
Recheck Settings: Confirm in the panel settings that voice announcements are enabled for all new devices. Sometimes, adding a new lock requires reactivating these settings specifically for that device.
Reconnect or Re-Pair the Device: Remove the lock from the Telus system and then re-pair it. This often helps sync new devices fully with the system.
Confirm Compatibility: Although the Weiser SmartKit 620 should work, not all models are compatible with all smart systems out of the box. Check if there’s any additional setup required for this specific model in the Telus SmartHome app.
Check for Firmware Updates: If possible, check if there are any firmware updates for the lock that could improve connectivity or functionality with your system.
If these steps don’t resolve the issue, let us know.
