Norton 360 PIN invalid

[tal1211]

First of all, I had no issues with my PIN initially installing it onto my primary computer at home; however, I am now using my laptop and had decided to install "Uncle Norton" to make use of the 1 of 2 devices that can be installed. Upon installation and logging into my account, it asked for the 13 digit PIN that Telus gives you, I, then enter the PIN (several times) and the error message says, "The PIN you entered is invalid. Check your entry and try again." I am also out of country and cannot contact TELUS for assistance, I was hoping there was some type of online solution or chat. 

[TELUS_Support · Accepted solution]

Hello. We'll send you a private message to discuss further, thanks.

[rokiman]

i am also out of the country.  I would like to transfer my 2 devices subscription to my notebook.  After deleting the previous device subscriptions and tried entering pin code extracted from my.norton.com, I received "the pin you entered is invalid..."

[talktojps]

I am facing the same issues, could someone please provide the solution? i am also out of the country.  I would like to transfer my 1 device subscription to my another laptop.  After deleting the previous device subscriptions and tried entering pin code extracted from my.norton.com, I received "the pin you entered is invalid..."

[TELUS_Support]

Hello! Feel free to send us a private message here and we can discuss your options further, thanks.

[Jimice]

hello

[Jimice]

Yesterday, it was the third time that I contacted agent regarding this issue, about activating my free offer of online protection for 24 months included with my new phone package. I've been transferred to five agent in total on a phone call of more than three hour and an and half of them were able to find a way to claim my free offer. It's unacceptable!

[TELUS_Support]

We can take a look at this for you. Feel free to send us a private message and we can discuss further.

[Jason5]

I can’t access my Norton either and it says the pin is invalid. 

[TELUS_Support]

Hey @Jason5 - We can try to help with this situation. Please watch your inbox for a private message from us