3 weeks ago
A couple months ago we got a call from Telus offering us a better rate on our cell phones, and were given a free camera. Never did they mention having to pay anything, they framed it as a free addition, a promotion that wills a gift and no strings attached. I never used the system and never agreed to anything, they just sent the camera and charged me for a service I never used. When I called, they told me there is a $450 cancellation fee! For a service I never signed up for! I was lied to by the representative. What can I do about this? I am at the point where I want to cancel all my services with Telus as I felt mislead by the rep. When I google Telus scam, this pops up, and multiple people indicate they had the same service and complaints about the free camera that was never free. Telus, fix this for me.
3 weeks ago
We're truly sorry to hear about this experience. To address this for you, please send us a private message with your account details so we can review your account and the offer in question.
If our reply resolved your issue, please click on Accept as Solution to help others in the community.