really really bad service

[zen1502]

I am shocked that Telus had me on hold for over 3 hours / 3 agents then hung up on my call.

This is just to find out the status of a delivery OMG OMG OMG

I cant beleive the incredibly [poor service!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

[TELUS_Support]

Hi @zen1502 that's definitely not the standard we want our customers to experience. Were you able to get an answer to your issue?

[zen1502]

No I was too frustrated to call back. In addition, I could not devote additional time.

If a tech could arrange to call me at a prearranged time that would be great.

Regards,

Ken.

[TELUS_Support]

If you could please send us a message, we will arrange for someone to assist

[zen1502]

Please have a Tech call me - I do not want to post my contact details on a public forum

[TELUS_Support]

If you send us a private message, it won't be public!