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modem t3200m is offline

Friendly Neighbour
In my wifi app, the status of the modem t3200m is offline but we still have access to the internet. However, I find the connection is slow. What should I do?

Community Power User
Community Power User

I've seen issues with the app saying the modem is offline when obviously it's not. It seems to clear itself up after some time.


Is your slow connection over a wired or wireless connection? Have you run a speed test from the Telus My Wi-Fi app? This will give you speeds from the Internet to your modem. If you are not getting speeds near what your plan states in the the My Wi-Fi app you should contact Telus.


If it's wireless speeds there are many factors than can affect that.


It's wireless. Will keep monitoring, will call Telus if doesn't get better.