modem t3200m is offline

[PaulRozie]

In my wifi app, the status of the modem t3200m is offline but we still have access to the internet. However, I find the connection is slow. What should I do?

[FuzzyLogic]

I've seen issues with the app saying the modem is offline when obviously it's not. It seems to clear itself up after some time.

Is your slow connection over a wired or wireless connection? Have you run a speed test from the Telus My Wi-Fi app? This will give you speeds from the Internet to your modem. If you are not getting speeds near what your plan states in the the My Wi-Fi app you should contact Telus.

If it's wireless speeds there are many factors than can affect that.

[PaulRozie]

It's wireless. Will keep monitoring, will call Telus if doesn't get better.