Although this is about a couple issues, I must start off with a bit of a rant, and I pen this post while sitting, once again, listening to elevator music while waiting for a Team Member to answer the phone. We have been Telus customers for almost a year and have encountered so many issues, it would take a dozen pages to list. I regret ever leaving another provider and going with this company. Anyway - When we first started, My Favourite channels took eight button clicks to get, every time we turned on the TV. This was corrected early this year and we could turn on the TV and My Favourites was immediately present. Unfortunately, this only lasted a few months and that process is no longer available and we are back to the eight button clicks again. What happened to this system? And, every time I call I am asked for my PIN, but the "robot" does not recognize it (I have confirmed that the PIN I provide is correct), so I have to go round and round trying to speak with an actual person. How do I solve this issue?
Regards,
Marv
