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Why does TTV+ Freeze Frequently?

Optikal_Speak
Ambassador

* My TTV+ freezes frequently. It appears to happen more often than not on Live Streaming channels. Many of which I don't not wish to see/select.

 

However, if My Favorites function was "functional" - an ongoing frustrating issue (sorry I digress) covered on another thread - I could just take them out of play. 

 

* An added glitch, during the freezing I hit scroll right button or guide and "surprise" the whole board of scheduled program reads "No Information" in every and all time slots.

3 REPLIES 3

TELUS_Support
Official Support Team
Official Support Team

Hey @Optikal_Speak - have you tried clearing your cache and cookies? Is this freezing on Wi-Fi only?


If our reply resolved your issue, please click on Accept as Solution to help others in the community.

Hard-wired cable hook up. No Wi-Fi.

 

One of a plethora of issues to be honest and not the most grevious one!

 

I see others have been suffering through for a year + with all the same issues I've been calling and trying to resolve since switching from Legacy PVRs in early August 2024. 

As previously mentioned, yet worth repeating, if Favorites was functional one could work-around and take it out of play. 

Not a fix but definitely a "solution".