Watching Optik TV on delay

[DrJohn12]

When I pause or back up live TV to see a replay in sports or something in a movie the TV will jump to live again after a few seconds and I will miss anything from the time that I backed up to the Live moments. How can I stop the box from jumping back to live all the time. This never happened before this month.

[TELUS_Support]

That's odd. We've passed it along to our Optik team. We'd also like to get some info from you for their investigation. Please send us a private message and we can get that from you, thanks.