That's definitely an odd one, for sure. @Optik-Kate is this an issue that you're aware of? When installing the new Optik equipment, but also installing older existing 4k boxes at the same time...some subscribed channels in the Core (formerly Essentials) pkg. aren't working on the older boxes?
Hi @Idontknow, it sounds like you signed up with the latest TELUS TV+ digital box when you returned to TELUS. Does the new box look like the on in this link? https://www.telus.com/en/tv/4k-pvr-and-wireless-digital-box?linkname=Hardware&linktype=ge-meganav
If you've signed on with the "new" box, the old 4K PVR/boxes cannot be used with the new box simultaneously. They are on two different systems on the backend and will result in discrepancies between your devices/accounts. I recommend giving our support another call and ask them to add Cloud PVR to your new box, this will allow you to record with the new box and share the recording to your other devices such as mobile/tablet.