TelusTV-21T and Universal Remotes

[RufusHB]

I have a new TelusTV-21T box . I want to use an universal remote but the codes for Telus do not work, and this is for 2 different universal remotes (with the code provided to use by each), and by trying the auto program feature on both where it tries multiple codes. Nothing works.

Is there a four digit code(s) for the TelusTV-21T box that can be used?

I know some agent will say it is up to the manufacturer of the device, but that is just a cop out!

thanks

[TELUS_Support]

Hi @RufusHB what codes have you tried?

[RufusHB]

Hi Telus Support Team,

for the GE remote (Jasco) code provided and tried: 1943
for the RCA remote code provided and tried: 53028

I found some other RCA  universal remote codes for Telus:

1486, 1487, 1639, 1638, 1618, 1591, 1484, 1289, 1252, and 1179

none of these worked

[Nighthawk]

It comes down to the manufacturer of the remote also. If you have an older remote, it may not be compatible at all with the new Telus hardware. A lot of the universal remotes are also older and may only have codes for the older boxes. The new Telus boxes are from Technicolor and have a model of UIW4054. Edit: Technicolor also renamed themselves to Vantiva so that's another name to look for.

Jasco has a very short lists of supported HDTV Set top boxes on their website and none of them that I can see include the manufacturer of the current Telus box. What device or manufacturer is code 1943 for and where did you locate it? 🙂

Which RCA remote do you have? If your remote is older, it may not even be compatible with the new hardware. Have you looked up the remote and device codes on their website? Every code I found there is 5 digits. The newer remote models that do show Technicolor in the list show code 51982.