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Telus TV+ groundhog day can't log in.

lp1212
Friendly Neighbour

I can't log in to Telus TV+ on either my iphone 14 or my ipad for the past 2 days.  I have tried everything suggested and still no luck.  keeps telling me to log in then I log in and again tells me I am not logged in.  Groundhog day.  Who do I call?

2 REPLIES 2

A-B
Community Manager
Community Manager

Very sorry about that! Give our team a call at 1-888-811-2323 as it may be something associated with your profile that needs correcting by our team!

KHR
TELUS Employee
TELUS Employee

Hi @lp1212 

 

Have you tried logging out of the TV Provider setting on iOS? You can access this via Settings --> TV Provider, and make sure TELUS is unchecked. Then log in manually to the TELUS TV+ iOS app using your My TELUS username and password. There is a discussion of this in another thread: https://forum.telus.com/t5/Optik-TV/Unable-to-login-to-new-TELUS-TV-app-on-iOS-and-iPadOS/m-p/134473