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TelusTV+ login doesn't stick

katbel78
Coach

Every time I launch the app on my iPad , I need to login again and again 

iPados 16.3.2 , TelusTv+ 9.0.1, Frustration 9.999

9 REPLIES 9

buckycat
Leader

Thanks, I read it  before posting 

but doesn’t solve the issue. I can login but next time I use the app I need to login again 

Hi @katbel78 , can you try  turning it off and fully uninstalling the app, reinstall it, and make sure to say 'no' to the SSO prompt when launching the app again?

Could you also share the full version and edition of your app? 9.0.1 (###) (need the 3 digit after 9.0.1) Thanks!

Hi Optik-Kate

I did everything you suggested,

Thanks but we are back to square 1

The app is 9.0.1(230)

lp1212
Friendly Neighbour

Same here, ready to jump off a bridge.

Please don’t yet…😉 maybe they will fix it … please SOON !

lp1212
Friendly Neighbour

I have tried everything a couple of times.  Ready to tear my hair out.

lp1212
Friendly Neighbour

I called Telus and they are are of the problem and are trying to fix it.

katbel78
Coach

To answer Telus email of this morning : Did it solve your problem?

No,  it didn’t. Still dealing with the same issue. 
A question for Telus: did you fix our issue? Because you need to fix it in your app.ASAP