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TV lost signal

Yeye
Neighbour

Anybody who had experience TV lost its signal?

3 REPLIES 3

Optikal_Speak
Ambassador

Not sure to what context your question is related. In my experience if it's the TV+ 21T box when turned off or in sleep mode hit the Ok button after powering up to initialize  (wake up). I have boxes connected to TV and  a projector. 

Thanks for the response.
The TV picture will freeze and then the Optik Page will come out showing

Television signal has been lost.

To restore service try the following

1. check other channels

2. check your Telus supplied equipment

3. check internet connection

4. restart your Optik digital box


I tried 1-4, but it's still happening.

The internet is working well though.



TELUS_Support
Official Support Team
Official Support Team

Have you checked that your all cables, including HDMI connections, are seated properly? That can be a culprit for these issues as well. You've stated that you've tried all other troubelshooting so if nothing's working, send us a private message here and we can discuss further!


If our reply resolved your issue, please click on Accept as Solution to help others in the community.