And how do I contact Telus? I have phoned many times to have this problem solved. There have been numerous times a technician has come to my house and they say the problem is in the underground lines! When I call technical support ,I end up talking to someone that doesn't even live in Canada, and all they can do is run a few tests and the problem is resolved for a few days then comes back again. I have asked who ever I am talking to, if they can give me a number up here that I can call to get this problem solved an they say they don't have a number for that. I have a technician coming again on February 23rd but not getting my hopes up they can solve this problem!