Set top box and Samsung TV

[TJP_04]

I am having a heck of a time trying to keep the TV settings. TV tends to turn off by itself at inconsisten intervals; closed caption comes on and goes off frequently. This morning I tried to turn the TV on but when i powered up the set top box the TV would turn off, visa versa. I have reset all TV settings through device management but yet they just come back screwed up as they were before after time. I'm in the position of getting a new TV today. Has anyone else have these same issues?

[A-B]

That's definitely odd. Are you on the new Optik platform?

[TJP_04]

Yes I am. I’ve never experienced anything like this. I can’t even watch TV or anything. Sometimes the Samsung apps and movies pop up.

Sent from TJ’s iPhone

[A-B]

Gotcha. @Optik-Kate is this something you've heard of?

[Optik-Kate]

Hi @TJP_04 are you using the HDMI cable that came with the set up box? 

[TJP_04]

Yes

Sent from TJ’s iPhone

[Optik-Kate]

Hi @TJP_04 have you tried pairing the TELUS remote to control the TV so that both devices are in sync when they power on/off? Here is a link for the instructions: https://www.telus.com/en/support/article/telus-tv-digital-box-remote

I also have a Samsung TV, I find that when I do turn on the TV, sometimes I have to press the "home" button on the TELUS remote (the house icon) after turning on the TV to bring up the Set Top Box home screen. 

[TJP_04]

That’s exactly what happens. However that’s not the only issue. There are more, such as captioning coming on and off by itself randomly. My picture ratio I cannot change also. It’s just a list of items. Telus tech helped me and it all went well until about an hour later. I think I need a new set top box.

Sent from TJ’s iPhone