I am having a heck of a time trying to keep the TV settings. TV tends to turn off by itself at inconsisten intervals; closed caption comes on and goes off frequently. This morning I tried to turn the TV on but when i powered up the set top box the TV would turn off, visa versa. I have reset all TV settings through device management but yet they just come back screwed up as they were before after time. I'm in the position of getting a new TV today. Has anyone else have these same issues?
Hi @TJP_04 have you tried pairing the TELUS remote to control the TV so that both devices are in sync when they power on/off? Here is a link for the instructions: https://www.telus.com/en/support/article/telus-tv-digital-box-remote
I also have a Samsung TV, I find that when I do turn on the TV, sometimes I have to press the "home" button on the TELUS remote (the house icon) after turning on the TV to bring up the Set Top Box home screen.